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Ed.D 860 - Conflict resolution in higher education (4 Credits)

This course introduces some of the major theories and practices in conflict resolution in many settings such as the workplace and specifically education. Students will learn to manage complex multi-stakeholder negotiations, develop mediation skills, design consensus-building procedures, examine cross-cultural and ethical dilemmas, and implement successful interventions to deal with community, national, and international groups, labor-management, and government and private agency disputes. Emphasizes is on the conflict resolution challenges faced by managers of higher education systems in the rapidly changing global environment.

Learning Outcomes:

  • Understand major theories and practices in conflict resolution in many settings such as the workplace and specifically education.
  • Learn to manage complex multi-stakeholder negotiations, develop mediation skills, design consensus-building procedures, examine cross-cultural and ethical dilemmas, and implement successful interventions to deal with community, national, and international groups, labor-management, and government and private agency disputes.
  • Analyze the conflict resolution challenges faced by managers of higher education systems in the rapidly changing global environment.